Tidels and hoffman looked at the impact of a manager's people management skills on their employees' performance. They found little evidence that there were any causal relationships between these factors and employee outcomes. retention is an important focus for knowledge base companies, especially now with more Americans quitting their jobs due to the pandemic.
People who are good at their jobs routinely get promoted into bigger jobs they’re bad at. We explain why firms keep producing incompetent managers — and why that’s unlikely to change.