Closing the Product-Process Gap in Organizations

The chapter delves into the disconnect between leadership's expectations of product management and the reality of how product managers execute their tasks, emphasizing the need for rigorous experimentation. It discusses the gap in product managers' understanding and execution of experiments, highlighting the importance of training and oversight provided by leadership. Practical steps for leaders to prevent the product-process gap include setting the right KPIs, fostering a culture of experimentation, and supporting teams with time and resources for innovation.