Bringing Back Free
REWORK
Redefining Customer Support Value Beyond Costs
This chapter explores the intricate dynamics of cost management in customer support, focusing on the often-overlooked potential of free customers. It critiques conventional business metrics and highlights the significance of viewing customer interactions as opportunities for fostering positive relationships rather than mere expenses.
00:00
Transcript
Play full episode
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
