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3min chapter
Bringing Back Free
REWORK
Redefining Customer Support Value Beyond Costs
This chapter explores the intricate dynamics of cost management in customer support, focusing on the often-overlooked potential of free customers. It critiques conventional business metrics and highlights the significance of viewing customer interactions as opportunities for fostering positive relationships rather than mere expenses.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode