They Bought a 'Hated' Shopify App for 2X Revenue (Now Worth Millions)
The Unofficial Shopify Podcast
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Enhancing Customer Retention Through Service and Self-Service Solutions
This chapter highlights the critical role of customer service in retaining Shopify app users, even amidst new feature rollouts. It also delves into the common pitfalls faced by new app developers, particularly neglecting churn rate, and illustrates these points with a personal anecdote.
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