How to Scale a Healthcare Startup

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You also spoke about scaling and being disruptive in the healthcare space. I think one thing that we see in a lot of healthcare startups, they sometimes lose quality or they sometimes hurt patients in the process of scaling. Do you have any recommendations or anything that you guys did at IORA that helped preserve the quality and preserved patient safety as you guys were scaling? Yeah, it's a great question. And there are lots of cautionary tales out there, right? You can grow really fast if you're patient enough. Doubling in size works, but you can't 10x in size, right? So you've got to remember that.

Today, we're excited to get to know Dr. Rushika Fernandopulle, previous Chief Innovation Officer of One Medical, an organization dedicated to providing human-centered, technology-powered primary care to people across every stage of life.

In an acquisition that shook the healthcare industry in September 2021, One Medical completed the purchase of Iora Health - a primary care organization that prioritizes human-centered, value-based care. The deal, which amounted to a staggering $1.4 billion, was a testament to Iora Health's success in delivering high-quality care at lower costs, while improving patient satisfaction.

The visionary behind Iora is none other than Dr. Rushika Fernandopulle, who spent decades improving the quality of healthcare delivered to patients. He was the Executive Director of the Harvard Interfaculty Program for Health Systems Improvement, and Managing Director of the Clinical Initiatives Center at the Advisory Board Company. He also serves on the staff at the Massachusetts General Hospital and on the faculty of Harvard Medical School.

In this episode, Dr. Fernandopulle talks about his path to medicine, describes how he started and grew Iora Health, the acquisition by One Medical, and the future of primary care.