3min chapter

The Product Experience cover image

How Yahoo creates a great experience for its users - Kameron Canbaz (Product Manager, Workflow and UX at Yahoo)

The Product Experience

CHAPTER

Understanding User Frustrations

This chapter emphasizes the significance of identifying user frustrations through metrics like 'rage clicking' and various user research methods. It advocates for engaging directly with users to gather feedback and refine product design, aiming to enhance overall user satisfaction by addressing broader behavioral patterns.

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