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3min chapter
From B2B to B2C Thinking: Elevating Client Experience with Surbhi Kaul at Juniper Networks
The Modern Customer Podcast
Introduction
Serbi Kaul, VP of Global Customer Experience at Juniper Networks, explains Juniper's transition to software-led solutions, highlighting its crucial support for applications and data movement. The chapter explores the intricacies of B2B customer experience challenges and Serbi's innovative leadership strategies.
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