In this episode, Donte P. Johnson and Jason Bass share the story and message behind Impact Hospitality and their new book of the same name published by Kendall Hunt.

See our other episodes with Donte and Jason:

• Culture creates a feeling and sends a message
• We have a boring problem, not a staffing problem
• Dress codes, grooming standards & creating a welcoming culture
• DEI needs to be a baseline to build from
• Impact Hospitality & being more hospitable to our neighbors
• The business benefits of investing in culture and community

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands