The Agile Brand with Greg Kihlström® cover image

#539: Maximizing first-party data using AI with Tara DeZao, Pega

The Agile Brand with Greg Kihlström®

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Maximizing First-Party Data for Better Customer Experiences

The chapter emphasizes the importance of leveraging first-party data in enhancing customer interactions, particularly amid cookie deprecation. It discusses strategies for improving data quality, augmenting consumer data through interactions, and using AI to personalize marketing efforts while respecting consumer privacy.

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