When we think about reducing errors, one of the common things that sort of comes up with people is cognitive biases. I'm curious as to what you've seen, what you think about trying to limit cognitive biases. We've talked about one, which is fixation error. And I have my own theory on this, but I'd like to hear your, your views.
My guest today is celebrated research psychologist Gary Klein who has spent nearly 50 years studying how and why people make the decisions they do.
We discuss naturalistic decision making, the crucial difference between experience and expertise, why some people stagnate and others progress, Cognitive Flexibility Theory, the role of storytelling, surprising ways to gain insights, fixation errors, cognitive biases, mental models, accelerated learning, and so much more.
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