I worry about patient churn and friction. What are we committing to our patients that will do with them, either directly ourselves or with our partners? And does that stay true? So I think pulling in and out programs is not great for our seniors either. The technology side, you know, I think being as simple to partner with on the technology side is a good thing.
Today, we’re excited to get to know Vivek Garg, CMO and SVP of Primary Care for Humana. Vivek currently leads national clinical strategy and excellence, care model development and innovation, and the clinical teams for Humana's Primary Care Organization (CenterWell Senior Primary Care and Conviva Care Center) as Chief Medical Officer (CMO), serving over 240,000 seniors across the country.
In this episode, Vivek shares his incredible journey from joining as the first medical director of One Medical and Oscar Health to serving as the CMO and CPO of Caremore to leading Humana’s Primary Care group, technology’s role in combating burnout, and tactical advice on working with larger health plans like Humana and tips on how to sell your first pilot (hint: it is not to sell your product at freemium).