I May Not Be the Engineer for You, Right?

You don't have to always be the right person for the customer and vice versa. Sometimes mutually it may not be the right relationship or even that person may want your service, but you don't want it, right? You don't want the business. When you think about like power dynamics and negotiation, if you are able to walk away from a conversation with some leverage, that gives you more leverage. It might not be substantive in terms of work scope; it might not be in terms of money. If you feel needy, one of the worst things you can feel is obligated to make inappropriate types of concessions. There's so much I like about this. So we talk about BATNA here