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148. How to Have Good Ideas

People I (Mostly) Admire

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Empathy-Driven Design in Healthcare

This chapter focuses on a design challenge where students aimed to enhance services at Narayana Health Hospital in India. Through their immersive experience, they identified the need for better communication for families, leading to the development of training programs that significantly improved family support post-hospitalization. The discussion also highlights the broader implications of design thinking in addressing real-world problems and fostering innovation, while reflecting on the necessity of learning from failures in the design process.

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