How to Make the Other Person Listen Attentively

You get only one thing from this book, an increased tendency to think always in terms of the other person's point of view. An answer like that will soften the most cantankerous old cuss alive. Take Al Capone, for example. The only reason you were not a rattlesnake is that your mother and father weren't rattlesnakes. And remember the people who come to you irritated, bigoted, unreasoning, deserve very little discredit for being what they are.