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2min chapter
S10 E1: How to Have a Happy Holiday: Marketing and Ops Crossover (with Hattie Gilpin of Wellbel)
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Enhancing Customer Experience Through Personalization and Automation
This chapter delves into strategies for elevating customer experience for VIPs through personalized service akin to premium airlines. It emphasizes creating memorable interactions, managing post-peak inquiries, and employing automation for efficient order tracking and issue resolution.
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highlights
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