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13min chapter
Transforming B2B Strategies with AI and Data with Philip Zelitchenko, VP of Data and Analytics at ZoomInfo
The Data Cloud Podcast
Evaluating Customer Satisfaction and Feedback with NPS and Data Insights
This chapter delves into the importance of Net Promoter Score (NPS) in capturing customer feedback and satisfaction, highlighting the value of in-depth interactions to gather insights for product enhancement. The conversation extends to leveraging tools like co-pilot to analyze customer interactions and driving insights for various departments. Additionally, it discusses ZoomInfo's partnership with Snowflake and the significance of utilizing data for decision-making and business efficiency across different departments.
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Listen to the best highlights from the podcasts you love and dive into the full episode