The Role of Communities in Supporting SaaS B2B Models

In these sort of SaaS B2B models you've innovated to create the core product or service. Not a lot of cross-side network effect. There aren't a lot of plugins. You know I am old enough to remember using Lotus 123 which is not a particularly popular spreadsheet program anymore but we used it at GE. It mattered hugely that you were on the same standard.