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Is traditional customer feedback collection dead?
Lihong Hicken introduces a groundbreaking AI survey tool that not only enhances customer experience but also provides real-time insights and upsell opportunities.
Say goodbye to outdated, long-form surveys and discover how AI can deliver dynamic, personalized feedback while driving strategic growth for your business.
Click here to watch the interview on YouTube!
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- AI-powered surveys increase customer engagement by providing dynamic, personalized feedback in real-time, improving the overall customer experience.
- AI helps boost revenue by identifying upsell opportunities throughout the customer journey, not just at renewal times.
- AI-driven efficiency allows CS teams to focus on strategic initiatives, as the AI handles routine tasks like follow-ups and feedback analysis.
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Lihong Hicken, CEO of TheySaid, is a visionary leader known for creating new categories and leveraging technology, data, and experimentation to solve complex problems. With a focus on collaboration, clarity, and customer-centric innovation, she leads her team to rapid growth and mutual success.
๐ You may connect with Lihong via LinkedIn
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๐ฅ Watch: Why You Need NPS Surveys
๐ฅ Watch: Improve Customer Surveys!
โฌ Download: Customer Value Journey Map Template
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