Conversational AI in Financial Services with Dave Schreffler & Peter Berbee
VUX World
00:00
Fsi
I think the chat industry has done a really good job of training people just to use short little blurbs because the chatbots were so bad they could never kind of do what they want it anyway. And so now that we truly do have conversational AI that isn't menu driven. It's not, you know, linear in how the conversation has to go. I think that customers when they do use their voice and engage with it. They're finding that they can say more and it does help the assistant solve what they're looking for better. Nice, nice. There's a lot more to FSI than bank getting that'll be just into getting in some other other areas and other use
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