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The Cost of Convenience
Land of the Giants
Do You Really Know What You're Doing With Grub Hub?
Grub Hub is allowed to charge a fee for phone calls that result in delivery orders. Grub Hub CEO Matt Maloney said the accusations were overblown and didn't account for much money. Since January 2020, Grub Hub says it's changed that policy. It acknowledged that restaurants should not be charged for calls that don't result in orders.
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