Businesses need to focus on customer service and culture building. You have to be living breathing a psychotic about service for this to cutch on with your company. Most companies just aren't willing to do that. Business is changing around the right thing, ecause it's not traditional business.
Customer service is not about making a sale today. It is about forging a relationship and building loyalty over a lifetime. From the supreme importance of solving problems and finding solutions to the proven formula of education, trust, and loyalty, Andy Frisella shares his thoughts on the essentials of customer service.