Applying Lean Six Sigma to product and operations

In this episode, Dow Jones Chief of Staff to the CTO/CPO, Andrea Mayendia, joins Scott to explore how storytelling can drive clarity and confidence during large-scale transformation. Drawing from her 20+ year career in product, strategy, and operations at S&P Global and Dow Jones, Andrea shares how clarity, transparency, and a few well-told stories can unite teams across silos.

It’s a masterclass in how Chiefs of Staff can lead transformation through communication, not control.

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