A detailed discussion on the experiences and challenges of being a mall cop, from the speaker's unexpected journey into the role to the lack of proper training and loopholes in security procedures. The chapter humorously explores the different types of mall security guards, anecdotes from specific malls, uniform requirements like mountie hats, and the satirical comparison to real police officers.
Gus Parsons is a security professional who worked for 10 years as a mall cop in San Diego, CA, where he was born and raised.
Theo is joined by a mall cop to talk about everything that’s going on behind the scenes at America’s malls. They chat about the training process, dealing with drunk Santas, and what’s really been going on at Hot Topic.