How Atlassian’s tackling feedback at scale with Pirow Cronje
The LaunchNotes Podcast | Product Management, Product Marketing, Product Ops
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The Importance of Customer Feedback
Piro: Where is the actionable part of these insights? I think that's where a lot of folks get stuck in the data because they're just looking at stuff or pulling insights. "I was hired as a spreadsheet monkey and you know I enjoyed that," Piro says about his early days on customer management team for UK pay TV company. 'The empathy that it gave you was just beyond what I'd ever experienced,' he adds.
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