FranklinCovey On Leadership with Scott Miller cover image

Donald Miller: Building a StoryBrand 2.0

FranklinCovey On Leadership with Scott Miller

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CarMax: A Model of Simplified and Emotional Branding

This chapter explores CarMax's innovative approach to branding and customer experience in the used car industry. By prioritizing transparency and emotional comfort, CarMax has transformed the car-buying journey and achieved notable success.

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