The LaunchNotes Podcast | Product Management, Product Marketing, Product Ops cover image

North star metric clinic - John Cutler (Amplitude, Zendesk, Pendo)

The LaunchNotes Podcast | Product Management, Product Marketing, Product Ops

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Internal Tools - What Do They Mean?

The North Star of an organisation is to raise the quality of bets that you place for your customers. The bank does not want to take on 250 different product areas just because they're being taken by Citibank. You need multiple North Stars because often you're shipping your org chart so often and customers don't care that you have four different departments. It's really short, but I get this a lot and the answer is 'yes'

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