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Data and Storytelling: Justin Massa

Creative Confidence Podcast

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How Do You Set Appointments in a Hospital?

It's a visual of the layout of the different rooms, or moments in that journey that a patient has to go through. One strategy was scheduling every single per and co when we met saint jude,. they were re scheduling 97 % of these appointments. They had a team of 20 full time appointment setters who did nothing but reschedule appointments all day long. So what you can do with the simulation is fiddle with everything - how many patients are coming in each hour? How many pharmacists do we have? And then critically, you could flip back and forth between two strategies.

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