17min chapter

New Books in Sociology cover image

When We Prioritize Data and Metrics, What Happens to Human Connections?

New Books in Sociology

CHAPTER

The Art of Connective Labor in Healthcare

This chapter examines the intricate relationship between human connections and healthcare, focusing on the experiences of primary care physicians. It differentiates between emotional and connective labor, emphasizing the significance of mutual recognition in patient interactions. The discussion also highlights the challenges faced by academics in balancing thorough research with meaningful engagement, underlining the unique qualities that make human interactions essential and difficult to automate.

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