
60. Thinking Beyond the Product: Service Design in the Age of Product First with Thomas Wilson
Beyond UX Design
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The Role of Design Leaders in Design Details
This chapter challenges the misconception that design leaders should not involve themselves in the details of design. It emphasizes the crucial role they play in providing guidance, creating design systems, and protecting designers from abuse. It questions the culture of micromanaging and overhiring inexperienced individuals for leadership roles.
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