Understanding People's Needs

Host Jess Larsen is joined by Ret. FBI International Kidnapping Negotiator Chris Voss, author of the book ‘Never Split the Difference’. In the conversation, Chris dives inside the work of hostage negotiators and shines a light on important skills that he learned from his job that can be very useful in the day to day life, such as the importance of practicing on your field and emotional inteligence to deal with adversities that might come along your way. Make sure to not miss this powerful interview! 

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