Best of: What’s the point of HR?
Working It
Lush's Philosophy of Coaching
Lush is explicit about having these tricky conversations or courageous conversations at the manager and employee level in a coached way. My sense is that you probably do still need your HR department or at least some HR function to deal with such issues. The reasons for having some independent line to a different department or even an independent agency are when things go wrong at the team level. And she acknowledges that by saying there is provision for whistleblowing, for example.
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