The first i mean is io feel silly even saying this, because the reality of the situation iss that kids these days don't know flucking shit about personal actions. So a, we have to start with very basic things. We're talking about how to shake someone's hand properly, look you in the eye. Nice to meet you. What could i do for you? How to create report with somebody, how to create a conversation based of common interests. A lot of these things, a lot of these younger generation kids have no clue how to do. If you don't treat them right, you're messed up. You're not going to make it. They're like the guys at
Customer service is not about making a sale today. It is about forging a relationship and building loyalty over a lifetime. From the supreme importance of solving problems and finding solutions to the proven formula of education, trust, and loyalty, Andy Frisella shares his thoughts on the essentials of customer service.