
17. From Outputs to Outcomes with Neil Pleasants
Beyond UX Design
00:00
How to Normalize Your Conversations to Get Results
I think that's like an amazing thing, like just normalizing the change that you want to see and making it part of the normal conversation. 100%. And I could think of so many other scenarios where you would do something like that for any number of research or voice a customer or validation or whatever. But if you start to just talk about things, it becomes the norm. So that's what I've been doing for a little while. You go in and especially coming into mindful chef, it was OK. Yeah, well, if we worked towards outcomes, that's better.
Play episode from 28:00
Transcript


