51. The Future of Service Design in the Age of AI (featuring Erika Flowers, author of Practical Service Blueprinting)
NN/G UX Podcast
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Design Dynamics in High-Stakes Environments
This chapter explores the complexities of design within NASA's high-pressure context, highlighting the importance of collaboration among diverse teams. It emphasizes the integration of human-centered design principles to overcome bureaucratic challenges and enhance communication. Additionally, the discussion addresses the evolving role of designers as facilitators in the face of emerging technologies like AI, advocating for meaningful human interactions.
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Transcript
