Baptiste Jamin co-founded Crisp with a friend he met in high school.
Highlights (go straight to đ„ for the best stuff):
- 1:42 â Crisp competes with massive companies: Zendesk, HelpScout, Intercom
- 2:52 â How did Crisp get started? (they started young!)
- 4:40 â The key insight that lead them to start Crisp đ„
- 7:03 â "Being young and in France, how much did you know about the startup ecosystem?"
- 9:39 â How they bootstrapped Crisp in their twenties đ„
- 12:52 â Market insights and how they found their first customers đ„
- 16:02 â How they got a surge of new customers đ„
- 22:39 â Why Crisp charges LESS than their competitors đ„
- 30:14 â What it's like to have a customer base that is comprised of many niches đ„
- 32:30 â How does a small team ship such high-quality software? đ„
- 35:06 â Marketing strategy and tactics for small SaaS companies đ„
- 40:36 â Key insight on Crisp's "job to be done." đ„
- 45:52 â Crisp's simple sales trick for closing more deals đ„
- 50:58 â Why some EU countries have an advantage in product differentiation đ„
- 1:01:54 â Emerging global SaaS markets you might not have heard about
What should we talk about next?
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