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Ricardo Martins 'The challenges and complexity of implementation and delivery of Human Centered and Service Design projects'

The Human Centered Design Podcast (Premium)

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The Difficult Side of Service Design

In this episode, we want to focus about the implementation side of service design. So I think this is a relevant topic because it's all about producing reality. And sometimes I think designers are a little bit innocent naive. They think that we can come and that make lots of changes and nobody will resist. But people don't like to lose power. We should be very careful.

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