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Samsara CPO on Building a $20B Tech Giant by Digitizing Non-Tech Industries | Kiren Sekar | E266

The Product Podcast

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Enhancing Product Development Through Direct Customer Engagement

This chapter emphasizes the vital role of customer feedback gathered from frontline workers, highlighting the importance of real-world interactions for product teams. It showcases how addressing overlooked usability issues through direct engagement can lead to meaningful product enhancements and improved user experiences.

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