The Official SaaStr Podcast: SaaS | Founders | Investors cover image

SaaStr 743: 9 Easy Sales Concepts So Many Get Wrong with Sam Blond, Former CRO Brex

The Official SaaStr Podcast: SaaS | Founders | Investors

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Exploring Sales KPIs and Onboarding Processes for Customer Success

This chapter delves into defining KPIs and goals for a team, emphasizing customer lifetime value, migration speed, and critical onboarding checklist items such as ERP integration and subscription migration. It also highlights the importance of milestone-based onboarding processes, NPS surveys for customer satisfaction, and acknowledges sponsors for the event.

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