51. The Future of Service Design in the Age of AI (featuring Erika Flowers, author of Practical Service Blueprinting)
NN/G UX Podcast
00:00
Navigating Complexity: The Role of Service Blueprints in AI-Driven Experiences
This chapter explores the importance of service blueprints in managing complex, AI-enhanced customer interactions. It highlights the need for flexible frameworks to address evolving customer needs and the intricacies of organizational design.
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Transcript
