We Under Promise and Over Deliver

"We under promise. We don't promise too much, but we always over deliver," a firm's culture is said to be. "It comes from how much work you have and how much you can waste," the author says of scope creep. When faced with uncertain scope, there are seven different options that people have when they're faced with uncertain Scope: 'shoot really high' or 'don't cover all the time,' he adds.