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20.24: An Interview with Charles Duhigg

Writing Excuses

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Mastering the Art of Communication

This chapter explores the complexities of effective communication, focusing on various conversational types and the importance of matching mindsets in dialogue. It introduces techniques like asking deep questions and 'looping for understanding' to foster genuine connections and improve interaction outcomes. The speakers also discuss the 'compliment sandwich' technique for giving feedback, emphasizing the need for authenticity and shared goals in communication.

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