3min chapter

It’s All Your Fault: High Conflict People cover image

Apology Quicksand

It’s All Your Fault: High Conflict People

CHAPTER

How to Say I'm Sorry

I'm saddened to hear you're in that situation. That's tricky because that feels like a fake apology. I think it's better to steer clear of that and to focus on the future. And Australia, Canada, especially like sorry, this sorry, that is a social and it's common. But I think that word has some some vulnerability to it. Another thing, and this has been studied in office communication is women tend to say, I'm sorry, a lot more.

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