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17min chapter
Secrets of the HOSPITALITY INDUSTRY Revealed with Former President, The Oberoi Hotels | Kapil Chopra
The BarberShop with Shantanu
Evolution of Customer Expectations in the Hospitality Industry
Exploring challenges faced by customers like restricted check-in/out times, control perception during holidays, and evolving alcohol norms. Features example of Michael Del's hotel experience, emphasizing the need for hotels to adapt to changing customer preferences. Highlights hotel strategies like curating for customers, unique brand announcements, and creating immersive culinary experiences.
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