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This is Michael Sible with Dalton Caldwell, and today we're going to talk about caring about your customers. So what is the sign of a startup that is... Is flailing when trying to get new customers? We had so much fun last year, we decided to do this in person. Here we are. Does this look different? Yes. We were in person. Where's your... I know. But we are really literally in person. This is us, one person. We're not avatars. We'reNot in the metaverse right now, people. Not maybe next year,. We're upgrading. This is an upgrade. Great. Can we take a big step back?

In this first in-person episode, Michael Seibel and Dalton Caldwell reveal how startups can gain a competitive advantage by doing something deceptively simple. They share compelling stories of companies that built loyal relationships and achieved success by making personal connections with users. In contrast, they discuss the traps early-stage founders make by trying to emulate big tech. If you want to build a business that customers love and that thrives in the long run, this advice on why caring deeply about your customers is key.
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