5min chapter

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Holiday shopping: Consumer savvy and retailer responses

The McKinsey Podcast

CHAPTER

Delivery dynamics and preferences for holiday shopping

This chapter explores the different delivery options (online, curbside pickup, in-store pickup) for holiday shopping and the willingness of consumers to pay for expedited delivery. It also focuses on the preferences and behaviors of Gen Z consumers in terms of quality over price, engagement with omni-channel approach, and prioritization of fast fulfillment.

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