What's the Border Between Account Executives and Customer Success?

Ae: Where does the job of the a e stop and the c s m begin in your experience? Should there be clear hand over? So i actually don't think so. I've seen it gone both ways, and i'll talk about about how we've done it at slack and at webflow. It's important to have substantial resources in customer's success. Do not under invest in customers success. They are not just a cost center. They will help with retention. And they will lead to these customers that will stay on your platform for years.