Learn about the significance of emotional capacity in managing underperformers and strategies to identify potential underperformers during the hiring process. Also includes a brief ad for Service Cloud by Salesforce.
This classic episode flips the script–Robert Glazer serves as guest, rather than host! To celebrate the launch of Elevate Your Team, which published earlier this year, top leadership expert and Wall Street Journal bestselling author Whitney Johnson serves as guest host and interviews Robert about the new book, which is a spiritual sequel to Elevate and applies the capacity building framework to a company context. They dig into how leaders can build organizations by building their people, not by burning them out, and much more.