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2min chapter
Building Teams That Drive $50M Pipelines and 93% Retention
This is Growth!
The Long-Term Influence of Customer Success Management
This chapter explores the importance of customer success managers (CSMs) in building lasting client relationships and enhancing customer satisfaction. It contrasts the CSM approach with the more time-bound objectives of other departments, emphasizing the long-term benefits of a dedicated focus on customer success.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode