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3min chapter
358. Inside the Mind of a CIA Operative with Jeffrey Sanow
The Greg McKeown Podcast
Mastering Communication Under Pressure
This chapter recounts a woman's tense encounter with an aggressive individual at a homeless shelter, showcasing her use of empathic restating to de-escalate the situation. It also explores her personal challenges in applying these communication skills within her familial relationships, particularly with her mother.
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highlights
Listen to the best highlights from the podcasts you love and dive into the full episode