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Episode 057 — The User Experience

Exponent

The Power of User Experience and Monopolies

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Summary

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Episode notes

This chapter discusses the importance of user experience in building monopolies and dominating industries. It highlights examples such as Uber in the ride-hailing industry and Apple in the smartphone market. The conversation also touches on the different approaches to antitrust law in the US and Europe.

Ben and James discuss the importance of the user experience in not only avoiding disruption but also in building dominant companies. It’s a key component of Aggregation Theory

This episode is sponsored by Wealthfront. See recommended portfolios and get up to $15,000 managed for free by visiting Wealthfront.com/Exponent.

Links

James Allworth: Measure What Matters — Exponent
Ben Thompson: Airbnb and the Internet Revolution — Stratechery
Ben Thompson: Why Uber Fights — Stratechery
Ben Thompson: Stop Doubting the iPhone — Stratechery

Hosts

Ben Thompson, @benthompson, Stratechery
James Allworth, @jamesallworth, Harvard Business Review

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